Frequently Asked Questions
Everything you need to know about your 24K Magic style experience.
What are the shipping times within Australia?
Standard shipping across Australia typically takes 3-7 business days. Express shipping options are available at checkout for delivery within 1-2 business days to most metropolitan areas.
How do I determine my correct size?
We provide a comprehensive size guide on every product page. Our apparel generally follows a standard athletic fit; if you prefer a more relaxed 'oversized' look, we recommend sizing up.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items in their original packaging. Please note that limited edition tour merchandise may have specific return restrictions.
Are the products officially licensed?
Yes, all merchandise sold on Bruno Mars AU is 100% officially licensed and authenticated, ensuring high-quality fabrics and exclusive designs.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later services including Afterpay and Klarna.
How should I care for my printed apparel?
To preserve the quality of the prints, we recommend washing your garments inside out in cold water and air drying. Avoid ironing directly on the graphic designs.